EDIT OR DELETE MESSAGES

It would be very useful to be able to edit or delete messages that have already been sent, in case of a mistake, such as giving an incorrect quote, without having to write to the customer to say that the amount does not correspond to the one sent, or words that the auto-correct function may have added by mistake when sending the message.

Vambe connected to Linkedin

Hi! We want to connect vambe with Linkedin to answer DM and comments!!!!

AI working hours by funnel

It should be possible to configure a different work schedule for AI assistants for each funnel. This way, you can have a sales funnel with one work schedule and a support funnel with a different work schedule. Currently, it is per platform, and all funnels are affected by the same AI work schedule.

Contacts

Be able to manually create contacts in the sales funnel or in the CRM. Also, be able to import them from Excel.

Bulk Download of Conversations

Ideally, the system should be able to download WhatsApp conversations (including audio transcriptions) and transcripts of phone calls for all leads. This information is very valuable for processing with AI to uncover customer insights and develop new marketing campaigns or strategies.

AI recommendations to comply with WhatsApp policies when creating templates and campaigns.

It would be valuable to have recommendations and/or limitations when creating campaigns and templates in order to comply with WhatsApp policies and protect the health of associated numbers.

At Vambe ADS - Conversion by Leads

From the Vambe ads report, it does not have the option to see the conversions of the Leads campaigns, it only shows the conversions of messaging campaigns, currently my client has LeadGeneration and when passing the form we trigger an automatic whatsapp, from there on if he responds Vambe takes it, but I can not track each ad, since Vambe does not have this metric available. "Leads".

Weekly progress and performance reports

I would like to receive weekly updates on how the performance of my platform has been progressing, how many sales the AI has closed, how many leads I get, my conversion rate, among other data that is relevant to me.

Distinguish between direct DMs and replies to stories (and reactions) on Instagram

So that these types of messages aren't answered by an AI assistant but are instead routed to a human, for example! Or so you can configure "x" settings for these specific cases! But it would be great if Vambe could recognize them and distinguish them from regular DMs :)

Drip mode for sending messages in flows

When using smart wait within an automation and determining times and days when messages (or templates) can be sent, there may be many messages that are not sent until the enabled time begins, at which point they are all sent at once. This can be risky if they are viewed as spam.

Being able to call with Mercur Phone from the Vambe mobile app and not only from the Vambe website.

A/B Testing de embudos

to be able to test two funnels in a controlled and simple way that then allows me to see the results of my test to choose which one is better and where each one is failing

General platform search engine

I would like to include in this search engine: Messages Contacts Assistants Blocks Can you think of anything else?

Template Creation

It would be helpful if the templates created were marked once they have been approved by Meta

Schedule a post in META from the AI-powered creatives tab

In addition to being able to generate images using AI, it would be useful to be able to generate post content using AI as well, drawing on the information stored in the VFS regarding various services or products, and then uploading it directly to META or even scheduling it through the content scheduler.

Lead tracking by sales representative and closing rate

Currently, there is no visibility into how many leads each sales representative receives or what their individual closing rate is. This makes it difficult to evaluate the sales team’s performance and make data-driven decisions. What is needed: Lead counter per sales rep: track how many leads have been assigned to each sales rep over a given period. Closing rate per sales rep: percentage of leads converted to customers out of the total received. Summary view: dashboard or report comparing performance across sales reps. Expected benefit: Identify who needs support, who has the best conversion rate, and adjust lead distribution more strategically.

Status of agents

That active agents can be viewed at any given time and that the AI can assign chats only to active or connected agents.

Panda Sales Manager, an agent who can help

Friends, congratulations on Panda—I’m thrilled. My suggestion is that Panda could act as an agent who takes on the role of a data analyst, reading the conversations and the information provided by the dashboard, and then presenting it to you. It’s very practical for Panda to give you the information in a digestible format. It could also serve as the sales manager and, based on the data, help guide the salespeople. Best regards

Assigning leads by time slot or shift

Currently, leads are assigned to sales representatives without considering whether they are on duty, which results in leads that go unanswered or are assigned to representatives who are off duty. What is needed: Schedule or shift configuration per sales representative: define the days and hours when each sales representative is available to receive leads. Automatic assignment based on schedules: ensure the system only distributes leads to agents who are currently active. Handling of leads outside of working hours: define what happens to a lead that arrives when no representatives are available (waiting queue, on-call representative, notification, etc.). Expected benefit: ensure that every lead is handled by someone available, reduce response times, and prevent lost opportunities due to poor assignment.

Development of integration with Mercado Libre

Integrate Mercado Libre as a sales channel

Dashboards

When I duplicate a widget, it doesn't retain the same layout as the original; it even shifts and ends up in a different spot, which messes up the entire dashboard. You could save a couple of seconds per action

Response to Facebook comments

Develop AI to respond to Facebook comments and filter out bad comments.

Automatic assignment of agents by schedule and/or those who are online

I want to be able to assign agents to my tickets automatically, being able to configure who is assigned by hour ranges. I would also like only agents that are "online" to be assigned. Ex: 9 AM - 12 PM → assign to chile team agents. 12 PM - 18:30 PM → assign agents both teams 18:30 PM - 21:30 PM → assign MX agents At lunch, only assign to those who are online.

Suggestion, make 'dark' version for the platform.

Suggestion, make 'dark' version for platform, it is very tiring for eyes to work with blank platform, thanks! 😁

Send templates only by typing /

I used to use leadsales and to send templates I would just type / (and the name of the template) and it would be sent. Now with you I have to click several times and then select the template and that takes me more time.

Have new ways to close conversations: Not winning/losing the ticket.

The only way to close a ticket and have it go into the metrics is to win/lose it. This, ultimately affects the numbers you see as there are times when I simply have to delete contacts by mistake, testing, etc.

Linking Tasks with Google Calendar

Hi, I would like to be able to link the tasks we create in customer chats with the Calendar account of the person in charge. It would be very useful to be able to have visibility on different platforms, for example, sometimes we schedule calls or reminders.

Calls with AI

If you would like to have AI calls in Vambe like this post! What use cases would you give it? A priori I think it would work well for appointment confirmations.

Mail channel development

Integration with the email channel, either for generating tickets or for interacting there.

Viewing changes.

It would be a very good option to be able to see who edits the prompts or any changes in Vambe, whether by your collaborators or by our team.

Duplicate an assistant

I want to be able to duplicate a wizard, for very similar flows but with some modifications (other countries for example) or to be able to have two wizards that share almost all the blocks and test different blocks step by step for example.