It’s happened to me many times that when, for whatever reason, a ticket is escalated to human support, I switch it back to an AI stage, but I have to manually write the first response so the customer can reply and the ticket can return to the AI workflow. Ideally, when the ticket moves to the AI stage, there should be a button labeled “Reply to last message” that allows the AI to respond to the most recent message and then resume either a human conversation or one with one of the AI assistants.

Lukas Lukas about 7 hours ago

Ticket tags should be merged with the contact's tags, and the contact should have all of them.

Cristian Nunez Cristian Nunez about 16 hours ago

Dear all, My team has told me this several times: “The audio files on the web version take a long time to load, but when we open the app, we can hear them right away.” Could you look into why they take so long to load on the web version? For our team, it’s more convenient to listen to them on a computer than on a cell phone. I look forward to your response.

Juan Pablo Juan Pablo 1 day ago

2

When I duplicate a widget, it doesn't retain the same layout as the original; it even shifts and ends up in a different spot, which messes up the entire dashboard. You could save a couple of seconds per action

Carlos Duran Carlos Duran 2 days ago

It would be great if users could paste screenshots directly into Panda and the support system. Currently, users have to save the screenshot and attach it as a file, which slows down the process.

Axel Wensioe Axel Wensioe 3 days ago

2

It would be helpful if the assistants could recognize emojis. I’ve set it up so that once the customer confirms, the process moves to the next stage and a note is generated. However, when the AI asks the customer if they’re OK with the information and the customer responds with, for example, 👍, the process doesn’t close, and the customer gets stuck in the last stage without moving forward.

Axel Wensioe Axel Wensioe 3 days ago

It's often necessary to search for a specific word in chats

Cristian Nunez Cristian Nunez 3 days ago

1

To clear the view from the funnel and the chat section, ensuring that the "unattended" filter accurately reflects conversations that have not been addressed by either the system or an agent.

Carlos Cepeda Carlos Cepeda 3 days ago

When testing, it's important to verify that inventory is updating correctly in Shopify without having to request permissions.

Angie Espinoza Angie Espinoza 3 days ago

It would be helpful to have campaign analytics, such as the number of campaigns sent each month and a breakdown by template used, etc.

Vanessa Vanessa 7 days ago

Dear all, please ensure that the title of each task includes the name of the client it is associated with. Thank you

Andrea Fuentes Andrea Fuentes 8 days ago

I would like to propose an improvement to Vambe's access management. Currently, sharing results with management requires granting permissions that go beyond what a managerial profile needs. Proposal: Create a "View-Only" access level for the analytics area. Use Case: Managers who need to monitor real-time performance on a screen or tablet during meetings, without the risk of modifying the CRM settings. Benefit: Improves platform adoption at the management level and streamlines user management for system administrators.

Jorge Baeza Jorge Baeza 8 days ago

1

We would like to have a centralized view where we can see all the internal notes that agents add to conversations, without having to go through each contact individually. This would make it easier to supervise and monitor the team.

Andrea Carías Andrea Carías 8 days ago

I'm getting an error

Abel Hernández Abel Hernández 9 days ago

1

Currently, when a customer replies to an Instagram Story, Vambe doesn't show which Story they're replying to—only the incoming message appears. It should display the post they're replying to, since right now we have to check Instagram directly, which isn't very efficient.

Valentina Alvarez Valentina Alvarez 10 days ago

There should be an editable message sent to new followers; this would help break the ice right away and generate potential sales. MANYCHAT and Skool have this feature, and it works like a charm.

Alejandro Leon Alejandro Leon 13 days ago

We just had a question come up. We understand that you can see if someone else is viewing the same chat, but is it possible to see if someone is typing? I'm asking specifically because we've had a situation where two people were typing in the same chat, and then the client accidentally received two different messages.

Cami . Cami . 13 days ago

It should be more intuitive to resume a conversation with AI after having to go through a human-assisted process. Otherwise, it forces the entire process to be completed by a human.

Joaquín López Donoso Joaquín López Donoso 14 days ago

It would be helpful if the templates created were marked once they have been approved by Meta

Juan Camilo Carranza Juan Camilo Carranza 15 days ago