Different schedules for different funnels

Hi, I'm a customer who has two chatbots, and they operate on different schedules. When I turn one off after hours, both go offline, which causes a problem because the other one is still active. In the morning, the same thing happens but in reverse: I turn one on, and the one that isn't yet active starts generating tickets with slow human response times because Store B is closed.

Julio Millar Julio Millar 4 days ago

Drag screenshots to the clipboard

Currently, we have to go find the backup images and upload them to the chat, which makes handling support cases rather cumbersome.

Amanda Garcia Amanda Garcia 5 days ago

EDITING SENT MESSAGES

It would be great to be able to edit a message after it's been sent—maybe just for a couple of minutes, like WSP does—since mistakes happen all the time. 🙂

Claudio D´appolonio Claudio D´appolonio 5 days ago

junk mail

Is there any way to implement a firewall or antivirus protection? We’re getting spam and clearly fake accounts. If a company is paying for an IT system, there must surely be some security measures in place to protect the information of the companies that use this service.

Marjorie Arroyo Marjorie Arroyo 6 days ago

1

You cannot start a video conference for an event directly from the chat

You can't start a video conference for an event directly from the chat You can only do this from the calendar, not from the chat

DAISY CONCHA DAISY CONCHA 10 days ago

1

UPLOAD PHOTOS AND DOCUMENTS TO NOTES

This is important for us to upload items to the service history that customers cannot see, such as service cost invoices, making traceability easier.

Jaime Concha Jaime Concha 11 days ago

1

Reinforcement to Prompt with AI

All feedback provided to attendees over a period of time can be grouped together and automatically transferred to the prompt so that it does not have to be edited manually.

Benjamin Fosk Benjamin Fosk 11 days ago

Being able to name IG comment automations

So you don't have to go into each one and see what it's about.

Carlos Cepeda Carlos Cepeda 11 days ago

1

Funnel view(s) in the mobile app

To get a better view of the tickets on this platform.

Carlos Cepeda Carlos Cepeda 11 days ago

1

Delete WhatsApp messages

Is there any possibility that you will develop an option to delete a message sent via WhatsApp? I imagine it might be difficult, but I would be happy if you could let me know if it becomes possible at some point.

Juan Pablo Juan Pablo 11 days ago

Group labels and contact fields

Just as you can group ticket fields, it would be good to be able to group contact fields and tags. Not all tags are useful for all my funnels or businesses. Not all contact fields are the same for my different funnels or businesses. In short, it's about having the same functionality that exists in "configure tickets" for "configure customers (contact)" and "configure tags."

Cristobal Cristobal 12 days ago

Change the title of a stock/option.

Instead of "Restrict," it would be better to use "Select." Since you would be selecting which channels agents can view.

Esteban Arcos Esteban Arcos 12 days ago

2

Users with an agent profile cannot edit quick replies created by a user with an Admin profile.

Octavio Ramos (GGE AP) Octavio Ramos (GGE AP) 12 days ago

Status of agents

That active agents can be viewed at any given time and that the AI can assign chats only to active or connected agents.

Diana Vasquez Diana Vasquez 13 days ago

2

Ability to open links from your cell phone/app

It would be ideal if, when sharing links to a ticket/deal, it could be opened from a cell phone, because at the moment this is not possible. Our team shares many ticket links via WhatsApp, email, etc., but when we try to open them on our cell phones, they won't open. It doesn't work in the app or in the browser.

Juan Pablo Juan Pablo 13 days ago

2

Mail channel development

Integration with the email channel, either for generating tickets or for interacting there.

Pedro Diaz Pedro Diaz 13 days ago

1

We would like it to be possible for VAMBE to recognize the image and respond appropriately when a customer asks a question, replies, or forwards a status update to WhatsApp Business, especially if it is about a product from our Shopify store. Status updates are a good source for starting conversations, but they are wasted because VAMBE does not know what the customer is talking about when they reply to a status update.

Adan Torres Adan Torres 16 days ago

We would like Vambe to be integrated with Mercado Libre so that it can respond to conversations in certain chats when a sale is made.

Felipe Parra Felipe Parra 17 days ago

ALARMS

Alarms could be generated to notify you of a previously scheduled event or task, of course in a friendly way with a balloon on the side or a non-shrill sound, thus serving as a reminder.

Marjorie Arroyo Marjorie Arroyo 17 days ago

1

Make an automatic dialer

We do the prequalification via WhatsApp and the sale over the phone (we sell legal services). When you have to call many leads, going from lead to lead to call makes the work very slow. There are IT solutions used in collection agencies where you select a set of leads and start calling, and when one does not answer, you move on to the next lead without having to do anything else. This saves a lot of time at work.

Jose Ramon Jose Ramon 17 days ago

1