To mark multiple tickets as won or lost at once, move several tickets from one stage to another, etc.

Carlos Cepeda Carlos Cepeda 2 days ago

I suggest removing that panda that pops up on the screen with suggestions—it's really annoying.

Juan Pablo Juan Pablo 2 days ago

1

We need to be able to export all template submissions in bulk, including their errors, etc., because currently that information can only be exported one by one, which prevents us from seeing errors at a general level.

Kevin Moya Kevin Moya 3 days ago

When a ticket is closed, you cannot use bulk actions to change its status (to "lost" or "won"). For example, several tickets were closed during the day, but their status wasn't updated: I have to reopen them one by one and update them, because bulk actions don't allow you to select them.

Martin Antunez Martin Antunez 4 days ago

On Google, it’s very important that our ads are relevant to what people are searching for, so the “quality” of our ads is essential, since it’s a key factor in whether Google displays and prioritizes them. For this reason, I think it’s crucial that this metric appear in the sales attribution section.

Prueba Tecnica Prueba Tecnica 4 days ago

So that these types of messages aren't answered by an AI assistant but are instead routed to a human, for example! Or so you can configure "x" settings for these specific cases! But it would be great if Vambe could recognize them and distinguish them from regular DMs :)

Carlos Cepeda Carlos Cepeda 9 days ago

The ability to increase or decrease the text size in our conversations with customers.

Carla Johnson Carla Johnson 9 days ago

When a task is linked from Vambe to Google Calendar, an event is created. Ideally, a Google Calendar task should be created instead of an event.

Diego Trujillo Diego Trujillo 12 days ago

A few days ago, we were shown a project from another AI that sends messages to human sales advisors and coordinators as appointments are scheduled with them. I'd like to be able to include this feature in VAMBE I’ve attached an example of how it looks

Luis Guzman Luis Guzman 12 days ago

When an employee is away on vacation, medical leave, or for other reasons, multiple manual adjustments must be made within the platform to prevent them from continuing to receive assignments during that period. Tasks such as: Automatic assignment of leads, tickets, or tasks. Integrations and availability linked to Google Calendar. Meeting scheduling logic. Other role-specific settings. Plus, this process has to be done twice!! Once at the start of the absence and again when the employee returns, increasing the risk of operational errors and the administrative burden. Here’s an idea: Incorporate a feature that allows changing a user’s status to “Absent” or “Temporarily Inactive.” (Something like this currently exists but has limited scope) When a user is in this status, the system should automatically exclude them from: Automatic assignments of leads, tickets, and tasks. Meeting scheduling. Workload distribution. Any other assignment logic that depends on the collaborator’s availability. Upon returning to their normal status, the user would automatically resume participation in all processes without the need for manual reconfigurations. This would help in many ways; some that come to mind are: Reducing administrative work. Reducing configuration errors. Avoiding assignments to collaborators who are unavailable. Facilitating the management of vacations, sick leave, and temporary absences. Improving the team’s operational continuity. Agility and speed when a request arises internally.

Daniel undefined Daniel undefined 12 days ago

1

Breaking a reply into multiple messages improves clarity, but it feels unnatural when the messages are sent just milliseconds apart. It would be ideal to be able to set a delay between messages (which could be fixed or variable depending on the number of characters in the reply).

Yust Moller Yust Moller 13 days ago

I believe it is essential to have sound and pop-up notifications similar to WhatsApp in order to improve management. This is because my team members handle other communication channels, and if they do not receive direct notifications from the computer or the app, they may NOT respond quickly enough.

Luis Guzman Luis Guzman 13 days ago

1

To use percentages, different currencies, text, etc. Currently, it’s very cumbersome to analyze metrics if they aren’t in the correct format, which slows down the analysis and, in turn, makes it more difficult!

Carlos Cepeda Carlos Cepeda 16 days ago

It would be great if you could integrate the metrics included in Vambe Analytics (conversations, contacts created, tickets created, etc.) into the Vambe Ads dashboard. But the most interesting thing of all would be to integrate the metrics from the calendar tab, which is already connected to the scheduling system. Now, looking at this reference image I’m showing… it only displays a single token or branch… is it possible to see them all? (In my case, there are 3 different branches/tokens) Or is this showing me the total?

Byron Smith Byron Smith 18 days ago

2

Have the option to switch the interface to dark mode

Juan Carlos Juan Carlos 20 days ago

In the direct messages section, there’s a “Requests” button where you’ll find many messages automatically assigned by Instagram—and these are often qualified leads that get lost because you don’t see them or don’t respond to them

Juan Carlos Juan Carlos 20 days ago

Currently, the response time setting is fixed. The goal is to set a time that makes the conversation feel fast-paced while also allowing the user to elaborate. This could work much better if an AI determined whether the customer has finished responding (and it’s the bot’s turn) or if they’re still typing and it’s better to wait a few more seconds before triggering the bot’s turn. The impact on the experience would be HUGE. The main problem that makes a well-configured agent feel robotic is that it responds hastily, doesn’t respect turns, and interrupts the customer.

Yust Moller Yust Moller 23 days ago

It would be ideal if there were a way for tickets marked as “lost” to be automatically moved to the “LOST” stage. On the other hand, even if that feature doesn’t exist, it would also be helpful if “bulk actions” allowed us to select those closed tickets as lost; however, it doesn’t let us select them (so we can move many at once instead of having to open them one by one and move them to a different stage).

Martin Antunez Martin Antunez 23 days ago

Hello team, I would like to request an evaluation of an improvement related to automatic appointment reminders. Currently, when a patient has more than one appointment scheduled on the same day at our clinic, the platform sends a separate reminder for each appointment. For example, if a patient has a dermatology consultation at 11:00 a.m. and a plastic surgery evaluation at 12:00 p.m., they receive two separate notifications. This is causing confusion for some patients and also forces us to send manual confirmations to avoid errors or misunderstandings. We would like to request the ability to configure reminders so that, in cases where a patient has multiple appointments on the same day, only a consolidated reminder is sent or only the one corresponding to the first appointment of the day. We believe this feature would significantly help optimize the patient experience and the clinic’s operational automation. We look forward to your response and thank you very much for considering this request.

Claudio Valdivia Claudio Valdivia 24 days ago