Implement a "Copy" button for contact information in the mobile app
The "Direct Copy" button must be enabled in the mobile app.
Javiera Bravo Javiera Bravo 1 day ago
Implement a "Copy" button for contact information in the mobile app
The "Direct Copy" button must be enabled in the mobile app.
Javiera Bravo Javiera Bravo 1 day ago
AI-powered writing
It would be great to have the option to improve my writing with AI, so I don't have to write as much and can save time. Just by tapping a little icon (in other chats), you can improve your writing and it even adds more information. This writing method is really very useful.
Rossana Molinas Rossana Molinas 1 day ago
AI-powered writing
It would be great to have the option to improve my writing with AI, so I don't have to write as much and can save time. Just by tapping a little icon (in other chats), you can improve your writing and it even adds more information. This writing method is really very useful.
Rossana Molinas Rossana Molinas 1 day ago
Emojis
Hi, there was a change a while back, and now it's hard to add emojis in chats. They disappear and reappear—it's not easy to add them. I don't know if this is just happening to me, but it's really weird. It's hard to add them. They used to be on the right side, like in WhatsApp, but when they moved them to the left, this problem started. Thanks!
Soledad Soledad 2 days ago
Emojis
Hi, there was a change a while back, and now it's hard to add emojis in chats. They disappear and reappear—it's not easy to add them. I don't know if this is just happening to me, but it's really weird. It's hard to add them. They used to be on the right side, like in WhatsApp, but when they moved them to the left, this problem started. Thanks!
Soledad Soledad 2 days ago
Edit Messages
I hope it's possible to edit or delete messages after sending them. And be able to edit the message using AI before sending it.
Joseline Plaza Joseline Plaza 5 days ago
Edit Messages
I hope it's possible to edit or delete messages after sending them. And be able to edit the message using AI before sending it.
Joseline Plaza Joseline Plaza 5 days ago
Synchronization of the "Companies" object between Vambe and HubSpot
We would like to propose an improvement to the native integration between Vambe and HubSpot that we believe would be of great value to organizations operating under a B2B model. Currently, the integration allows for efficient work with HubSpot’s Contacts object. However, for companies whose sales process revolves primarily around the Companies object, it would be highly beneficial to have direct synchronization of this object and the following features: Two-way synchronization of the Companies object between HubSpot and Vambe. The ability to view and use company information within Vambe during conversations and customer service processes. Automatic or manual creation of new company records in HubSpot directly from Vambe, similar to how this currently works with contacts. Updating company information whenever changes are made on either platform. This functionality would allow our agents and automations to have the full context for each company, optimizing lead qualification, customer service, and sales management, without relying exclusively on individual contact information. Thank you!
Nicolás Camacho Nicolás Camacho 6 days ago
Synchronization of the "Companies" object between Vambe and HubSpot
We would like to propose an improvement to the native integration between Vambe and HubSpot that we believe would be of great value to organizations operating under a B2B model. Currently, the integration allows for efficient work with HubSpot’s Contacts object. However, for companies whose sales process revolves primarily around the Companies object, it would be highly beneficial to have direct synchronization of this object and the following features: Two-way synchronization of the Companies object between HubSpot and Vambe. The ability to view and use company information within Vambe during conversations and customer service processes. Automatic or manual creation of new company records in HubSpot directly from Vambe, similar to how this currently works with contacts. Updating company information whenever changes are made on either platform. This functionality would allow our agents and automations to have the full context for each company, optimizing lead qualification, customer service, and sales management, without relying exclusively on individual contact information. Thank you!
Nicolás Camacho Nicolás Camacho 6 days ago
Alternative Chat Panel Display Based on Role
It would be helpful to be able to adjust the level of detail in the chat based on assigned roles. For example, it’s not relevant to my sales executives whether a workflow was triggered or not.
Nico de la Carrera Nico de la Carrera 7 days ago
Alternative Chat Panel Display Based on Role
It would be helpful to be able to adjust the level of detail in the chat based on assigned roles. For example, it’s not relevant to my sales executives whether a workflow was triggered or not.
Nico de la Carrera Nico de la Carrera 7 days ago
Using Variables in Quick Responses
It would be ideal if, when creating a quick reply, you could use variables from the ticket and the contact. That way, you could customize the reply immediately without having to type out the variables one by one. This doesn’t apply to WhatsApp templates—that feature works fine. But quick replies need this option.
Ron Schloss Ron Schloss 9 days ago
Using Variables in Quick Responses
It would be ideal if, when creating a quick reply, you could use variables from the ticket and the contact. That way, you could customize the reply immediately without having to type out the variables one by one. This doesn’t apply to WhatsApp templates—that feature works fine. But quick replies need this option.
Ron Schloss Ron Schloss 9 days ago
Filters Saved Within the App
We’d like to suggest an improvement for the Vambe app. Currently, on the web version, you can presave funnel filters and then quickly select them to apply them, which greatly streamlines daily management. This feature isn’t available on the app, so you have to set up the filters manually every time. Suggestion: Replicate the same behavior from the web version in the app—allow users to save funnel filters and select them from a list to filter results with just a couple of taps. Expected benefit: Executives who work primarily on their cell phones could filter their funnels just as quickly as on a desktop, reducing steps and improving agility in the field.
Javiera Bravo Javiera Bravo 15 days ago
Filters Saved Within the App
We’d like to suggest an improvement for the Vambe app. Currently, on the web version, you can presave funnel filters and then quickly select them to apply them, which greatly streamlines daily management. This feature isn’t available on the app, so you have to set up the filters manually every time. Suggestion: Replicate the same behavior from the web version in the app—allow users to save funnel filters and select them from a list to filter results with just a couple of taps. Expected benefit: Executives who work primarily on their cell phones could filter their funnels just as quickly as on a desktop, reducing steps and improving agility in the field.
Javiera Bravo Javiera Bravo 15 days ago
Add a QR code to scan the phone number
In the ticket's contact information, you could include a QR code that displays the phone number for speed dialing from a cell phone.
Francisco Acevedo Francisco Acevedo 16 days ago
Add a QR code to scan the phone number
In the ticket's contact information, you could include a QR code that displays the phone number for speed dialing from a cell phone.
Francisco Acevedo Francisco Acevedo 16 days ago
Choose the funnel view type
Be able to summarize the message information so we can get a better overview of the tickets
Start Credit Start Credit 20 days ago
Choose the funnel view type
Be able to summarize the message information so we can get a better overview of the tickets
Start Credit Start Credit 20 days ago
Download Reports by Device
I'd like to suggest adding an option that allows us to download monthly reports, but instead of selecting agents one by one, it should be organized by the teams we've created.
Jokzany Pérez Jokzany Pérez 21 days ago
Download Reports by Device
I'd like to suggest adding an option that allows us to download monthly reports, but instead of selecting agents one by one, it should be organized by the teams we've created.
Jokzany Pérez Jokzany Pérez 21 days ago
Bulk Download of Conversations
Ideally, the system should be able to download WhatsApp conversations (including audio transcriptions) and transcripts of phone calls for all leads. This information is very valuable for processing with AI to uncover customer insights and develop new marketing campaigns or strategies.
Jose Ramon Jose Ramon 23 days ago
Bulk Download of Conversations
Ideally, the system should be able to download WhatsApp conversations (including audio transcriptions) and transcripts of phone calls for all leads. This information is very valuable for processing with AI to uncover customer insights and develop new marketing campaigns or strategies.
Jose Ramon Jose Ramon 23 days ago
Completed
Schedule Future Sending of Templates
Often during a conversation, a customer indicates that they would like to be contacted in the future. It would be helpful to schedule that follow-up message for the date the customer specifies. Currently, I handle this by changing the stage and using a workflow, but it could be a native feature—the `send_template` function could have an input variable specifying the date. If it’s empty, it sends the message immediately; if it has a value, it sends it on the specified date and time. Just like how “Schedule-ai-call” works today.
Ernesto Ly Ernesto Ly 23 days ago
Completed
Schedule Future Sending of Templates
Often during a conversation, a customer indicates that they would like to be contacted in the future. It would be helpful to schedule that follow-up message for the date the customer specifies. Currently, I handle this by changing the stage and using a workflow, but it could be a native feature—the `send_template` function could have an input variable specifying the date. If it’s empty, it sends the message immediately; if it has a value, it sends it on the specified date and time. Just like how “Schedule-ai-call” works today.
Ernesto Ly Ernesto Ly 23 days ago
Filter by treatment in appointment reports
In all appointment reports—whether for appointments created, attended, canceled, or rescheduled—it would be very helpful to be able to filter by treatment group or treatment. This would allow for a more specific analysis to review the behavior of a particular type of appointment and isolate the effect of other treatments on the conclusions. For example, on this tab, I’d like to filter and analyze only “evaluation” treatments to see how my new customer acquisition efforts are performing. Specifically, I use Reservo, and Reservo allows me to categorize treatments into groups. Thank you.
Ernesto Ly Ernesto Ly 27 days ago
Filter by treatment in appointment reports
In all appointment reports—whether for appointments created, attended, canceled, or rescheduled—it would be very helpful to be able to filter by treatment group or treatment. This would allow for a more specific analysis to review the behavior of a particular type of appointment and isolate the effect of other treatments on the conclusions. For example, on this tab, I’d like to filter and analyze only “evaluation” treatments to see how my new customer acquisition efforts are performing. Specifically, I use Reservo, and Reservo allows me to categorize treatments into groups. Thank you.
Ernesto Ly Ernesto Ly 27 days ago
Multi-purpose
As Vambe Partners, we need to be able to hold the role of administrator but also have the option to be an executive. We need to run a lot of referral tests, and if I manage four clients, I’d have to have four different email addresses. That’s not sustainable.
Sebastián Olivos Sebastián Olivos 28 days ago
Multi-purpose
As Vambe Partners, we need to be able to hold the role of administrator but also have the option to be an executive. We need to run a lot of referral tests, and if I manage four clients, I’d have to have four different email addresses. That’s not sustainable.
Sebastián Olivos Sebastián Olivos 28 days ago