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Hey {name|there}! 👋

Quiero poder asignar agentes a mis tickets de forma automática, pudiendo configurar quiénes se asignan por rangos de horas. Además me gustaría que sólo se asignen los agentes que están “online”.Ej:<ul><li>9 AM - 12 PM → asignar a agentes de equipo chile</li><li>12 PM - 18:30 PM → asignar agentes ambos equipos</li><li>18:30 PM - 21:30 PM → asignar agentes MX</li><li>En almuerzo, solo asignar a los que están conectados</li></ul>

I want to be able to assign agents to my tickets automatically, being able to configure who is assigned by hour ranges. I would also like only agents that are "online" to be assigned.Ex:<ul><li>9 AM - 12 PM → assign to chile team agents.</li><li>12 PM - 18:30 PM → assign agents both teams</li><li>18:30 PM - 21:30 PM → assign MX agents</li><li>At lunch, only assign to those who are online.</li></ul>

Automatic assignment of agents by schedule and/or those who are online

Asignación automática de agentes por horario y/o los que están online

Mario Reinike Mario Reinike

Vambe

Automatic assignment of agents by schedule and/or those who are online

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