The assistant resumes the conversation

It’s happened to me many times that when, for whatever reason, a ticket is escalated to human support, I switch it back to an AI stage, but I have to manually write the first response so the customer can reply and the ticket can return to the AI workflow. Ideally, when the ticket moves to the AI stage, there should be a button labeled “Reply to last message” that allows the AI to respond to the most recent message and then resume either a human conversation or one with one of the AI assistants.