Technical support should be available 24 hours a day.
My assistant stopped working completely. The AI stopped working on the platform, is not responding to customers, and all customers who enter the chat are left without response. We have had the problem for about 12 hours now, and since they have "office hours" for support, it has not been possible to get them to attend to us to solve it. It would be convenient for the support to work 24 hours a day, since the service we provide is supposed to work 24 hours a day.
Log in to comment and vote
Comments3
Jorge Riquelme Jorge Riquelme
Mar 17
•Merged request
•1 vote
Soporte
Deberia tener un area de soporte que solucione los problemas mas rapido, no puede ser que tengas un problma y pasen 24 hrs y no den una respuesta.
Matías Perez
Nov 26, 2025
Ya esta todo en la normalidad y se debieron haber retomado los chats que no contesto por ese periodo de tiempo!
Matías Perez
Nov 26, 2025
100% de acuerdo lamentamos la experiencia y vamos a trabajar y ver las opciones que tenemos para hacer ese pedido realidad, por mientras ya estamos solucionando el tema, te avisamos apenas este solucionado.