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WorkFlows after a campaign

Feature Request

I send a campaign to customers via WhatsApp and then want to take action based on the delivery status or ticket. For example:

Situation 1: I send a campaign, the customer reads the message but does not respond—action: send another message after 24 hours and if there is no response after 3 hours, move to a human stage.

Situation 2: I send a campaign and the customer does not open the message: close the ticket as lost after 30 hours.

I have a lot of customers and I need to send campaigns with more comprehensive tracking of the interaction status.

Posted by Camila Cortes Camila Cortes ·
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Comments1

  • Carlos Garces Carlos Garces

    •

    Feb 19

    Hola @Camila Cortes ! Te cuento que gran parte de lo que necesitas podrías hacerlo con las secuencias, que son otra forma de automatización dentro de los embudos. Respecto del filtro de si se leyó o no el mensaje, no lo estamos manejando actualmente, pero creemos que es buena idea implementarlo. Te comento cuando tengamos novedades!