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WRITING TIP.

Feature Request

The current text suggestion is too generic and often has no connection to the conversation. We need an AI that analyzes the full context of the chat, understands what the customer is asking for, and suggests personalized, clear responses that are tailored to the company’s tone, with the option to rephrase them.

Posted by Barbara Fargnoli Barbara Fargnoli ·
Status: Completed1 comment

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Comments1

  • Nicolas Camhi Nicolas Camhi

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    Aug 24

    Hola Bárbara! La semana pasada sacamos una actualización, en donde puedes configurar borradores con AI, lo cual permite que la IA no responda automáticamente el mensaje y te deja una sugerencia en el chat. Esta configuración es por etapa y por canal! Cualquier comentario estaremos atentos.

    Saludos!