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Hey {name|there}! 👋

<p>Sería bueno en los dashboards poder ver métricas del manejo de los tickets por agente, al final poder ver por ejemplo cuantos tickets cerro X agente, en cuantos se incumplio SLA y asi, para tener una mayor gestión de equipos. </p>

<p>It would be good to be able to see metrics on ticket handling by agent in the dashboards, so that at the end of the day you can see, for example, how many tickets agent X closed, how many failed to meet the SLA, and so on, in order to improve team management. </p>

View ticket history by agent

Poder el historial de tickets por agente

Synlab

Vambe

View ticket history by agent

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