Hi, I recently enabled the feature that prevents agents from responding when it doesn't make sense to do so… It works well, but it seems to me that it sends the "Typing..." status by default, which creates a less-than-ideal user experience where the user thinks we're going to respond when, in reality, we're not going to.
Please authenticate to join the conversation.
In Review
Feature Request
About 2 hours ago

Emilio Buno Emilio Buno
Get notified by email when there are changes.
In Review
Feature Request
About 2 hours ago

Emilio Buno Emilio Buno
Get notified by email when there are changes.