Measuring Advisor Responses by Time Slot

Hello, I'd like to suggest the following improvement for Vambe's analytics:

Currently, we can view received messages by time of day, but we don’t have a metric that shows how many of those messages are later responded to by an agent, both during and outside of business hours.

It would be very helpful to have a report that shows:

• The number of messages or conversations received during and outside of business hours.

• How many receive a human response from an agent.

• Response rate for each time slot.

• Time elapsed until the first human response.

• How many conversations ultimately go unresolved.

Ideally, this information should be filterable by period, time slot, and agent. This would allow us to measure the actual follow-up on contacts, compare handling during and outside of business hours, detect potential missed opportunities, and improve team organization.