The integration with Reservo is poor and does not allow us to generate sales with confidence.

Dear VAMBE team,

I would like to report a critical issue that has been recurring after every sale, despite multiple attempts to resolve it, and which is now directly affecting our patients' experience and the operation of our medical center.

1) Why payment at the time of booking is essential to our model

At MEVA Salut, we work with payment at the time of booking for very specific operational and clinical reasons:

• Telemedicine: if there is no payment, the risk of no-shows increases significantly (many people simply do not connect).

• In-person consultations: this allows us to ensure that our schedule is actually filled and to maintain a no-show rate close to 0%, well below the 10–20% that is common in large clinics.

• Mutual commitment: if we block specific clinical time for a patient, the patient can also commit to full payment for the care, and our patients understand this.

In addition, this system reduces friction and administrative work:

• We don't need to "chase" patients to confirm by phone or WhatsApp.

• Reservo's automatic email is sufficient as confirmation.

• We can send test orders in advance so that the patient arrives prepared and we can move forward from the first consultation.

In summary: this scheduling + immediate payment functionality is an operational pillar of our doctor-patient relationship.

2) Why we chose VAMBE

We hired VAMBE precisely because we want to delegate this workflow to AI:

to offer services, schedules, appointments, billing, and payment verification reliably and automatically.

3) The problem: inverted payment verification (critical error)

The point of failure is in payment verification. Currently, every time VAMBE attempts to verify payment, the following occurs:

• Patients who did pay are informed that their payment has NOT been received.

• Patients who have not paid are informed that their payment HAS been received.

This error has a direct and serious impact:

• Immediate confusion for the patient.

• Deterioration of the experience and perception of professionalism.

• Extra work for our team: we must manually review transactions, contact the patient to reassure them, reschedule the appointment when appropriate, and escalate the case internally with our engineer at VAMBE.

In practice, this forces us to verify each sale manually, which contradicts the main objective for which we contracted the platform.

4) Urgency and request for a definitive solution

We need to resolve this issue urgently. If payment verification is not reliable, VAMBE is not fulfilling one of the most basic and indispensable functions for our model.

That said, we want to continue working with VAMBE. We believe that these types of challenges, when resolved well, make the VAMBE product more robust. In addition, achieving 100% effective integration with Reservo would be a huge differentiator for both businesses compared to other AI solutions on the market.

We look forward to coordinating the necessary support and moving forward with a definitive solution.

Best regards,

Dr. Diego Concha Celedón

Diabetologist – Nutritionist – Endocrinologist

MEVA Salut