The bot's smart response after receiving a message

Currently, the response time setting is fixed. The goal is to set a time that makes the conversation feel fast-paced while also allowing the user to elaborate.

This could work much better if an AI determined whether the customer has finished responding (and it’s the bot’s turn) or if they’re still typing and it’s better to wait a few more seconds before triggering the bot’s turn.

The impact on the experience would be HUGE. The main problem that makes a well-configured agent feel robotic is that it responds hastily, doesn’t respect turns, and interrupts the customer.