I think it would be quite useful to implement personalized surveys. This way customers could evaluate not only the quality of the agent's response, but also the quality of the executives. Interesting insights could be generated from this.
Personalized surveys
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Upvoters
Status
In Review
Board
💡
Feature Request
Date
10 months ago
Author
Jesús Farías
Subscribe to request
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Upvoters
Status
In Review
Board
💡
Feature Request
Date
10 months ago
Author
Jesús Farías
Subscribe to request
Get notified by email when there are changes.