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Downloadable Data

Feature Request

It would be good to have access to ticket data so that we can study them in depth. Response time, resolution time, whether they were handled by another agent while this one was away, etc. This would allow us to identify more contingent cases, such as those that took the longest to resolve.

Posted by Jesús Farías ·
3 comments

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Comments3

  • Lucas Rodriguez Lucas Rodriguez

    •

    Feb 3

    Hola Jesus esto es algo en lo que estamos trabajando y estará disponible esta semana.

    Estamos trabajando en una mejora para SLA, con esto cada ticket tendra asociado el tiempo de respuesta y resolución, esto se podrá visualizar y ordenar en el embudo y tambien sera descargable.