Appointment Confirmations with Medilink

Hello team,

I would like to request an evaluation of an improvement related to automatic appointment reminders.

Currently, when a patient has more than one appointment scheduled on the same day at our clinic, the platform sends a separate reminder for each appointment. For example, if a patient has a dermatology consultation at 11:00 a.m. and a plastic surgery evaluation at 12:00 p.m., they receive two separate notifications.

This is causing confusion for some patients and also forces us to send manual confirmations to avoid errors or misunderstandings.

We would like to request the ability to configure reminders so that, in cases where a patient has multiple appointments on the same day, only a consolidated reminder is sent or only the one corresponding to the first appointment of the day.

We believe this feature would significantly help optimize the patient experience and the clinic’s operational automation.

We look forward to your response and thank you very much for considering this request.