The issue of tickets changing stages based on interactions in the chat has been configured several times. However, the AI tends to leave them in the "New" stage; after the configuration is implemented, it works for a few days, but then some tickets get left behind there again.
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In Review
Feature Request
About 3 hours ago

UBR UBR
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In Review
Feature Request
About 3 hours ago

UBR UBR
Get notified by email when there are changes.